James Crank

Columbus, Ohio Area
As a liaison within Home Lending business reporting to our partnership Operational SVP, I collaborate with our Sales, Operations and Quantitative Analytics groups to achieve our business plan objectives by:

o Leading continuous improvement strategy projects and provide specialized consultative support
o Deep-dive analyses and business case writing
o Consultative recommendations for strategies on process, metrics design, efficiency
o Manager operational reporting, enhancement requirements, design and delivery
o Production forecasting
o Managing the business continuity plan for a business unit of 30+

My reach within TPL extends throughout our business unit, partner-clients, senior management and end-users.

This annual event hosts more than 140,000 visitors and continues to grow thanks to the strong participation countless volunteers and patrons of central Ohio. Because of the festival's tremendous success, the festival has received strong support from state, city, corporate sponsors and communities every year since its beginning in 1995. The Asian Festival is recognized as one of the major special events in Central Ohio.

Our Mission
Asian Festival promotes the importance of cultural diversity in building a vibrant, prosperous and healthy community.

Phoenix, AZ < San Antonio, TX < Tampa, FL
Strategic manager in key client engagement role with JP Morgan Chase on a national vendor platform for title and closing services in the retail mortgage space. Advised and led an internal 30-member team in a matrixed environment while serving as consultative manager to client’s 800-member team. Increased client and end-customer satisfaction by building up a collaborative partnership, revising process & policies, training and directing client’s staff while managing escalations and consulting on outliers.