Airbnb - "Airbnb Lost & Found Case Film" by PHNX Awards 2020

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TitelAirbnb Lost & Found Case Film
Kampagne Lost & Found
Marke Airbnb
Datum der ersten Ausstrahlung/Veröffentlichung 2019 / 10
Produkt Airbnb Experiences
Story CHALLENGE
In China’s sprint forward towards progression, century old cultural customs, arts and crafts that are essential to the original Chinese identity are in need of preservation. With Airbnb championing the philosophy “Belong Anywhere”, the brand decided to take the opportunity to find a new way for these heritages and their practitioners to find their place in China’s future.

IDEA: DIGITAL HERITAGE PORTAL
Airbnb build a special digital portal called Lost & Found, and partnered with four local governments to launch an initiative to help preserve intangible cultural heritages of China, by connecting masters with a new generation of apprentices. Airbnb provided a solution to one of the biggest challenges these masters face: low awareness leading to the inability to share and pass on their craft.

FINDING LOST MASTERS
We identified over 100 last generation masters across China looking for apprentices, to offer their heritages to Airbnb’s global travel community on their digital platform as an Experience format. There it can be exposed to a new wave of over 500 million millennial enthusiasts looking for meaningful travel experiences per year.

DIGITAL PORTAL LAUNCH & DOCUMENTARY
With zero media investment, in the first month of launching, the experiences received over a 400% increase in booking. This campaign helped amplify Airbnb's focus on traditional culture and helped generate further public awareness, gaining a total of 400+ earned press hits and 119 million impressions. On social media we released a documentary along to create awareness that covered real students meeting their masters for the first time.

NATIONWIDE AWARENESS
Modern artists at the UCCA Center for Contemporary Art, China’s leading contemporary art institution picked up our cause and build a Lost & found experience honoring these last masters of craft. This exhibition caught attention on the national level which included 10 key regional TV stations. Socially, the campaign also generated further discussion through a series of documentaries and partnerships with influencers across our own channels, creating over 7 million views.


Länge
Marketing Director Mia Chen
Marketing Manager Shirley Ling
Marketing Manager Patti Xiao
Creative Director Justin Leung
Creative Designer Vicki Sun
Creative Copywriter Iris Weng
Creative Producer Ray Fu
Agency Mother Shanghai
Production House Lucky Sparks